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International Shipping Instructions

Payment for International Orders

Dear Customer,

We are asking customers to pay for their orders either by PayPal or Shopify's Shop Pay option at checkout.  These services help us identify and control fraudulent orders.

Any order over $50 not using Shop Pay or PayPal will have the order placed on hold until we can contact the customer placing the order.Your failure to reply to provide your payment registration address or provide identity or customs number, will prevent your order from being fulfilled

Regular shipping days are Monday through Thursday, but those days are subject to change.  If you do not get a shipping confirmation email after a couple of days check for emails from support@nemechektech.com in your spam folder. 

Regardless of payment method used, please list your home billing address as your payment billing address and do not use the street address of your freight forwarder, friend, or family member who may be assisting you with your delivery.  

The name on the payment method must also match the name of the purchaser (example, credit card name must match customer’s name).

International Shipping Instructions

 How to get your Vitality Smartcable shipped overseas.

We do not ship internationally so the way to obtain our products is to first ship our products to the U.S. address of an international freight forwarder, who then forwards packages outside the U.S. to the customer.    

Our international shipping partner, Shipito, is skilled at making international shipping arrangements and can negotiate lower shipping prices due to high volumes with many carriers.

Here’s how it works: 

  1. Go to Shipito and sign up for a free account.  You will need to enter your name, country, and email address.  Shipito will send an email to that address to confirm your account. 
  2. You will receive a US address from Shipito to be used when purchasing products from www.vitalitysmartcable.com.  Make sure you list your account number with Shipito in your delivery address when you order, like you would list an apartment number or suite number.  Packages will not be delivered without your account number in the delivery address.
  3. DO NOT USE THE SHIPITO STREET ADDRESS AS YOUR BILLING ADDRESS at checkout, you must use your home address or your order will automatically be treated as fraud by the payment system. 
  4. After you place your order for a Vitality Smartcable, we will ship your package to the Shipito address you entered on the order screen.  We will remove the box of alcohol swabs prior to shipping.
  5. When Shipito receives the package from us, your package will be checked into your account 24-48 hours after it arrives at the Shipito warehouse.
  6. Once it is checked in, pictures are taken of the outside of the package to show the arrival condition of the box.
  7. You will receive an email notifying you of your package's arrival.
  8. From this point, you can log into your account and view your package and ship it to your home.
  9. Shipito staff supports 12 languages for effective customer communication. 

Estimate your cost using Shipito’s shipping calculator and these specifications:

  • Final weight for new purchase box is approximately 14 oz. (396.89 grams)
  • Box Dimensions are 10" x 7" x 5" inches (25.4 cm x 17.78 cm x 12.7cm)
  • Final weight for one soft package of two earclips only is 0.063 lb (28.576 grams), padded mailer dimensions are 10” by 5” by 0.3 inches (25.4 cm x 12.7 cm x 0.762 cm).  Extra earclips, if purchased at the same time as the Smartcable, are added to the box and are not a separate package.

Freight Forwarder or Hand Carry Policy, Product Returns, Miscellaneous

About Freight Forwarders and Hand Carry

 Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Vitalitysmartcable.com (Nemechek Technologies, LLC).

If you choose to export items purchased from Vitalitysmartcable.com by using your own freight forwarder or personally hand-carrying the items, the following policy applies:

You are responsible for export/import compliance for orders that you or your freight forwarder export/import.

If you (or your freight forwarder) purchase items from Vitalitysmartcable.com to be shipped to a U.S. location, you (or your freight forwarder) are now considered the exporter for any subsequent export of the items from the United States. As the exporter, you (or your freight forwarder) are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the destination country's import regulations.

Nemechek Technologies, LLC will not act and must not be listed on any export documentation (export declarations, invoices, packing lists, air waybills, etc.) as the exporter or United States Principal Party in Interest (USPPI) for orders where you choose to use a freight forwarder to export items that were delivered to a U.S. address.

When ordering from Vitalitysmartcable.com you must comply with all applicable laws and regulations of the destination to which your products are being delivered.  You are responsible for assuring that your products may be lawfully imported into the county of importation.

Nemechek Technologies, LLC cannot accept returns or issue refunds for lost or damaged items that you or your freight forwarder export.

Nemechek Technologies, LLC is only responsible for shipping your product to your U.S. address.  

Nemechek Technologies, LLC is not responsible for any damage, defect, material difference, shipping problems, delivery problems, or loss that occurs to items after the items are delivered to your freight forwarder or person hand-carrying the product to you. This means that Nemechek Technologies, LLC will not provide a replacement or a refund for any lost or damaged items delivered in the U.S. and subsequently taken outside of the U.S., either by hand-carrying or using a freight forwarding service. You should refuse the delivery of items if they arrive from Vitalitysmartcable.com damaged and instruct your freight forwarder to do the same.

Items delivered to a U.S. address, which are undamaged following their subsequent export, must be returned from your U.S. address and not from your international address.

Items that you (or your freight forwarder) export may not be returned to Nemechek Technologies, LLC from outside of the United States. International return labels will not be issued for those items. To use a Nemechek Technologies, LLC prepaid Return Mailing Label to return eligible items that you (or your freight forwarder) have exported, you must first return the items to a U.S. address.  Nemechek Technologies, LLC will not serve as the importer or exporter for the return shipment. You (or your designated freight forwarder) will be the exporter and importer for the shipment, bear all shipping costs, and be responsible for compliance with all applicable export and import regulations, including all U.S. import regulations and the export regulations of the relevant country.

Once the eligible items are returned to a U.S. address, you can contact us at support@nemechektech.com and you will be issued a return label which you may then use to return the items from the U.S. address to the Nemechek Technologies, LLC fulfillment center listed on the Return Mailing Label. Title and risk of loss does not transfer back to Nemechek Technologies, LLC until the receipt of the items at the Vitalitysmartcable.com fulfillment center listed on the Return Mailing Label.

Returns and Refunds

All U.S. returns are handled in accordance with Nemechek Technologies, LLC's Return Policies. Any refunds are issued in accordance with Nemechek Technologies, LLC's Refund Policies.  For products shipped internationally, please note that any conflicting refund, return, or warranty language will be controlled by the language on these international information pages.

Import Fees

Products shipped outside of the U.S. may be subject to taxes, customs duties, and fees by the authorities of the county of importation, and you are responsible for all taxes, customs duties, and import fees.  You are the person responsible for the import clearance of the products you ship outside of the U.S. (“importer of record”).

Sales Tax

Nemechek Technologies, LLC may collect sales tax on orders shipped to your U.S. address.

English Language

All product manuals, instructions, and safety warnings are in English.  Nemechek Technologies, LLC staff only speak English and are not responsible for language translation errors or misunderstandings that may occur due to translation services.

Designed for U.S. Use

All products are designed for use in the United States and the products and accompanying materials may not be designed in accordance with standards, specifications, and labeling requirements in the destination.  The products may not conform to voltage and other electrical standards of the destination and may require the use of an adaptor or converter.  


Nemechek Technologies, LLC may need to communicate about you and the details of your order with others including, but not limited to, your freight forwarder or delivery recipient, tax authorities, customs officials, postal service or shipping carrier, and you grant permission for all such communication and waive all privacy.  This includes information about your identity, your order, payment, postage, shipment, delivery inside the U.S. and other carriers outside the U.S., customs and your customs numbers and identification.  All shipments are subject to opening and inspection by postal and customs authorities. 

Some countries require an ID Number or PCCC (Personal Customs Clearance Code) for customs and we collect that information, not for shipping but for order verification, chargebacks or payment disputes, and delivery issues that may arise. 

Software, Hardware, Phone Updates, Cord and App

Purchaser assumes the risk for all phone/device software and hardware updates, and the risk of use of the Smartcable on any new phone or device after the date of purchase.  We encourage you to keep the phone or device you have at the time of purchase to use with the Smartcable (no phone service is required, only wi-fi connection is required). 

Nemechek Technologies, LLC is not responsible for cord or OHA app download or performance issues, loss of use, or the OHA app for any reason including but not limited to trade disruptions, conflict or war, production or computer supply issues, or the discontinuation or disappearance of the App from any App Store or Play Store. 

Thank you,

Dr. Nemechek